Privacy Policy

At NexGenix, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or interact with us. By accessing our website or engaging with our services, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of information:

a. Personal Information
When you contact us, request a quote, or use our services, we may collect personal details such as:

  • Full name

  • Email address

  • Phone number

  • Company name and job title

  • Billing and communication details

b. Technical Information
When you visit our website, we may automatically collect:

  • IP address and browser type

  • Device information

  • Pages visited and time spent

  • Cookies and usage data

c. Project Information
For service delivery (e.g., Backend Development, CRM Development, PBX Deployment, Mobile App Development, and UI/UX Design), we may collect technical or business information relevant to your project, only as necessary to fulfill our contractual obligations.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our IT services

  • Communicate with you regarding projects, updates, and support

  • Process invoices and payments

  • Enhance website performance and user experience

  • Comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information to third parties.

3. Data Protection and Security

We implement industry-standard security measures to protect your personal and project-related data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and limited access to sensitive information.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to analyze user behavior and improve user experience. You can manage or disable cookies through your browser settings at any time.

5. Data Retention

We retain personal and project-related information only as long as necessary to fulfill our services, comply with legal obligations, or resolve disputes.

6. Third-Party Services

We may use trusted third-party tools or platforms (e.g., hosting providers, analytics services) that process data on our behalf. These providers are carefully selected and comply with data protection regulations.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access and obtain a copy of your data

  • Request correction or deletion of your information

  • Withdraw consent at any time

  • Object to or restrict data processing

To exercise these rights, please contact us using the details below.

8. International Data Transfers

If you are accessing our services from outside our operating country, your data may be transferred and processed in other jurisdictions where data protection laws may differ. We ensure all transfers are made in compliance with applicable data protection laws.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website with a revised “Last Updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:

NexGenix – IT Solutions Provider
Email: info@nexgenixllc.com
Website: nexgenixllc.com
Address: 909 Kiefer Ridge Dr, Ballwin, MO 63021 USA

Refund Policy

At NexGenix, we are committed to delivering high-quality IT solutions and exceptional client satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be provided for our services, including Backend Development, Mobile App Development, PBX Deployment, UI/UX Design, and CRM Development.

1. General Policy

Due to the nature of our services — which involve significant time, planning, and resource allocation — refunds are get eligible within 30 days.

We value transparency and fairness. Refunds may be considered under specific conditions described below.

2. Eligibility for Refund

A client may be eligible for a full or partial refund under the following circumstances:

  • Project not initiated: If no work has been started and no resources allocated, a full refund (minus transaction fees) may be issued.

  • Service not delivered: If NexGenix fails to deliver the agreed-upon service or product, and no acceptable resolution is reached, a partial refund may be provided after assessment.

  • Duplicate payment: If a client is charged twice by mistake for the same service, the duplicate payment will be fully refunded.

Refund requests related to dissatisfaction with deliverables will be handled through revisions as outlined in the project agreement.

3. Non-Refundable Cases

Refunds will not be issued in the following cases:

  • After project milestones or phases have been completed and approved by the client

  • For change-of-mind or project cancellation by the client after initiation

  • For delays caused by client-side issues (e.g., lack of communication, feedback, or approvals)

  • For third-party service fees (e.g., domain registration, hosting, or software licenses)

4. Refund Process

To request a refund:

  1. Contact our support or project manager at [Insert Support Email].

  2. Include your project details, invoice number, and reason for the refund request.

  3. Our finance and project teams will review your request within 7–10 business days.

  4. Approved refunds will be processed within 10–15 business days using the original payment method.

5. Project Revisions & Dispute Resolution

Before considering refunds, NexGenix will make every effort to resolve issues through:

  • Revisions or corrections of the deliverable

  • Replacement of defective work

  • Mutual agreement on scope adjustments

If no resolution can be achieved, the refund (if applicable) will be calculated based on work completed up to the date of termination.

6. Changes to This Policy

NexGenix reserves the right to modify or update this Refund Policy at any time without prior notice. Updates will be reflected with a revised “Last Updated” date.

7. Contact Us

For any questions regarding this Refund Policy, please contact us at:

NexGenix – IT Solutions Provider
Email: info@nexgenixllc.com
Website: nexgenixllc.com
Address: 909 Kiefer Ridge Dr, Ballwin, MO 63021 USA

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